FAQ
Trust, privacy and how the desk works
Short, serious answers for buyers, suppliers and intermediaries — covering the privacy contract, supplier verification, scoring, and deal execution.
Trust & privacy
Buyer and supplier details stay confidential during the initial review and verification stage. Buyers receive a single verified offer with the negotiated price and terms.
Suppliers see an anonymous RFQ — product, quantity, destination region, Incoterm and payment terms. Buyer and supplier details stay confidential during the initial review and verification stage.
Neither. It is a verified RFQ desk: requests are screened with AI and verified by a human trade desk, then matched to KYC-verified suppliers. It is not a marketplace and not a broker chain.
The desk focuses on serious end-buyers and verified suppliers. Brokers without a verifiable end-buyer relationship are not the intended audience. RFQs that cannot be confirmed as genuine demand may be declined.
Suppliers & verification
Each supplier submits company registration, certifications, product specs, sample COAs and capacity proof. The trade desk reviews documents, checks references and assigns a verification status before the supplier can see any RFQ.
Typically: company registration, export license where applicable, ISO / food-safety certificates, product specification sheets, recent COA and proof of monthly capacity. Additional certificates (kosher, halal, organic) are requested when the deal requires them.
Each offer is scored 0–100 across five axes — price, document completeness, capacity, supplier verification and commercial terms. The buyer never sees these scores; they are used internally by the trade desk to select the best verified supplier.
Deals & execution
Food commodities and bulk inputs — including sunflower, soybean, palm and olive oils; sesame; tahini; grains and flours; chickpeas; and selected private-label products. CIF, FOB, CFR and EXW terms are supported.
The desk screens the RFQ with AI, verifies it, anonymizes it, and shares it with relevant verified suppliers. Offers are scored on price, documents, capacity and risk, then a human desk verifies the ranking and selects the best verified supplier. You receive one clean, verified offer.
Most serious RFQs return a verified offer within a few business days. Complex multi-document or unusual-spec deals can take longer; you'll always see real-time status in the buyer portal.
You receive a single all-in price you can accept or decline. Raw supplier prices are not shown to buyers — that protects both sides and keeps execution clean.
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